Are you a restaurant?
Nope! This can be confusing if you found us on Google Maps, because we're listed as a restaurant (they don't have a category for our type of service). We began as a restaurant in 2012, but now we're a takeout-only business that creates small batch vegan meal prep and products for weekly pick up or local delivery. You can order a week's worth of food and heat things up as needed!
How does your meal prep service work?
We take a limited number of orders on our website every Monday through Thursday, closing at 5pm (or until we sell out). Each weekend, we prepare these orders in a commercial kitchen space and package them for pick up or delivery on Monday evening. Your pick up (or delivery) date and time is always listed in the green bar at the top of our website and in your cart when you check out.
Will my food be hot when I receive it?
No. We're a meal prep service with a minimal staff and limited time in the commercial kitchen space, so we can't make orders hot and ready to go. Heating instructions for each of our items are now listed directly on the label, so it's easy to heat them up at home! We suggest ordering a week's worth of meals and warming them up as needed.
What happens if I don’t pick up my meal?
We are only able to use the commercial kitchen space for a limited period of time. If you didn't add delivery, in order to receive your meal, you must arrive at the Mickle Center during the pick up window (Mondays, 4-6 pm). We recommend setting a reminder on your phone when you place your order. If we don't hear from you by the next day, Tuesday at 4pm, your food will be donated in order to ensure nothing goes to waste.
What if severe weather prevents me from picking up my meal?
In cases where the National Weather Service issues a warning about severe weather, we will contact you via email or text message to arrange an alternate pick up time with you. Severe weather may also impact our delivery driver's safety, and if so we will inform you of any delays.
How can I leave a tip for my pickup order?
We allow you to check out using several different payment providers: Shopify (this is the default), Shop (purple button), PayPal, Google Pay, and Venmo. How you tip is different depending on which one you choose. When checking out via Shopify or as a guest, scroll down and you'll see "Add tip" right above the "Pay Now" button.
When checking out via Shop or PayPal, you'll see the option to tip prominently displayed as the final step in your checkout.
If you check out via Google Pay or Venmo, tipping is not possible unless you scroll down the checkout page and enter a tip amount before logging in. You are also welcome to contribute a cash tip when picking up your order at the Mickle Center.
How can I leave a message or tip for my delivery driver?
If you have a specific note for your delivery driver, you can leave it in the "Delivery Notes for Driver" box when adding delivery to your cart. You can also email us and we'll pass your note along to your driver! The tips on your orders get split between all employees. The day before delivery, you'll get an email with your delivery driver's name and information if you'd like to tip them directly! In most cases, this information will also be printed on the receipt stapled to your delivery bag.
Do you offer catering?
We don't currently offer catering for hot food, but we have done catering orders for ready-to-eat single serving options like salads, grain bowls, or wraps for corporate events. We've also done bulk orders of items on our menus such as pasta salads, hummus, burger patties, soups, etc. for special occasions or events. For a current list of all catering options and to check our availability, email madeline@newworldkitchendsm.com.
What is your refund policy?
If your order is incorrect, please contact us right away at (515) 257-6879. Unfortunately we cannot offer refunds for any other reason. If you have questions or feedback on your order, please feel free to reach out to us.
Can I return your packaging so it can be composted?
You can rinse out and return any of our compostable packaging (this includes everything except the foil pans and lids we use for frozen meals) to The Refill Market during their open hours. Please note that we are not able to compost packaging ourselves. Please read the full guidelines for composting at the Refill Market before heading to their location.
Other questions?
Feel free to email us and we'll get back to you as soon as we can. If your question is about an order you've placed, please be sure to include your name and order number in the email.
Frequently Asked Questions
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Are you a restaurant?Nope! This can be confusing if you found us on Google Maps, because we're listed as a restaurant (they don't have a category for our type of service). We began as a restaurant in 2012, but now we're a takeout-only business that creates small batch vegan meal prep and products for weekly pick up or local delivery. You can order a week's worth of food and heat things up as needed! |
 |
How does your meal prep service work?We take a limited number of orders on our website every Monday through Thursday, closing at 5pm (or until we sell out). Each weekend, we prepare these orders in a commercial kitchen space and package them for pick up or delivery on Monday evening. Your pick up (or delivery) date and time is always listed in the green bar at the top of our website and in your cart when you check out. |
 |
Will my food be hot when I receive it?No. We're a meal prep service with a minimal staff and limited time in the commercial kitchen space, so we can't make orders hot and ready to go. Heating instructions for each of our items are now listed directly on the label, so it's easy to heat them up at home! We suggest ordering a week's worth of meals and warming them up as needed. |
 |
What happens if I don’t pick up my meal within the scheduled time period?
We are only able to use the commercial kitchen space for a limited period of time. If you didn't add delivery, in order to receive your meal, you must arrive at the Mickle Center during the pick up window (Mondays, 4-6 pm). We recommend setting a reminder on your phone when you place your order. If we don't hear from you by the next day, Tuesday at 4pm, your food will be donated in order to ensure nothing goes to waste.
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What if severe weather prevents me from picking up my meal? |
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Which of your products are vegan? |
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Do you have nutritional information available?
Due to the large size of our rotating menu, and the challenge and expense for a small business to accurately provide nutritional information, we do not currently have this available.There are no hidden ingredients in our food and we make everything from scratch using whole foods — 100% vegan with the exception of honey in some products. Feel free to reach out to us via email or text message at (515) 257-6879 with any ingredient questions. We'll be happy to help!
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Where can I find full ingredient lists for your menu items?
You can find ingredient lists for each product directly on the product page — just click the green "View Ingredients" link at the bottom of the description. Possible allergens are marked in italics.
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Where do you get your ingredients? Are they organic?We order from a variety of distributors and local stores to get all of the ingredients we need each week. We choose organic ingredients when they're available, and are very particular about finding the highest quality ingredients. We make all of the components in our meals from scratch, like our sauces and dressings, so there are no preservatives or hidden ingredients in our food. |
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Is your food gluten-free? |
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Which of your items are nut-free? |
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Which of your items are oil-free? |
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How can I leave a tip for my pickup order?Several customers have asked us how to do this, and the answer is a bit tricky. Our website runs on Shopify and we have very limited control over the checkout process. If you check out using Shop, which is a payment gateway similar to PayPal, tipping is not possible. If you do not check out using Shop, you will be able to leave a tip in the final stage of checkout. You'll see "Add tip" right above the "Pay Now" button. Please note if you've checked out using Shop in the past, your web browser may have saved your login information and you will have to choose "Check out as guest" in order to tip. You are also welcome to contribute a cash tip during pickups at the Mickle Center.
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How can I leave a message or tip for my delivery driver?If you have a specific note for your delivery driver, you can leave it in the "Delivery Notes for Driver" box when adding delivery to your cart. You can also email us and we'll pass your note along to your driver! TThe tips on your orders get split between all employees. The day before delivery, you'll get an email with your delivery driver's name and information if you'd like to tip them directly! This information will also be printed on the invoice stapled to your delivery bag.
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Do you offer catering?
We don't currently offer catering for hot food, but we have done catering orders for ready-to-eat single serving options like salads, grain bowls, or wraps for corporate events. We've also done bulk orders of items on our menus such as pasta salads, hummus, burger patties, soups, etc. for special occasions or events. For a current list of all catering options and to check our availability, email madeline@newworldkitchendsm.com.
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What is your refund policy?If your order is incorrect, please contact us right away at (515) 257-6879. Unfortunately we cannot offer refunds for any other reason. If you have questions or feedback on your order, please feel free to reach out to us. |
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Can I return your packaging so it can be composted? |
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Other questions? |
Our Latest Blog Posts
View all-
Hello to Our New Customers!
I’ve been quiet over here. It hasn’t been on purpose— we’ve just been busy! (Today I was in the kitchen finishing this beautiful special order 💚)Despite that, we’ve been getting new customers! So I wanted to say hello 👋I’m Madeline, chef & owner of New World Kitchen. I previously co-owned New World Café in the East Village from 2012-2015. When I relaunched as NWK in 2020, I wanted to create a more sustainable way to run a food business that allows me to hang onto the love I have for cooking. While this is also an enormous amount of work,...
Hello to Our New Customers!
I’ve been quiet over here. It hasn’t been on purpose— we’ve just been busy! (Today I was in the kitchen finishing this beautiful special order 💚)Despite that, we’ve been getting...
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Our newest vegan protein cup: Cherry Berry!
Thank you for all of your support lately! We love getting to help make your weeks easier and filled with more plants. 💚 We'll be taking a little spring break after this week! There will not be a menu for March 23rd, so we hope to see you before our time off. Lots of old favorites this week, and a new protein cup flavor — cherry berry!
Our newest vegan protein cup: Cherry Berry!
Thank you for all of your support lately! We love getting to help make your weeks easier and filled with more plants. 💚 We'll be taking a little spring break...
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Video: The chef tries her own food
This week, Madeline and I collaborated on a short video. Like many chefs, she often doesn't eat every item on the menu, so she wanted to try out eating her own recipes for a week! Hope you enjoy it! What are your favorite New World Kitchen items? Join the conversation on our Instagram. Music: "Every Day Is a Game" by Night Tapes
Video: The chef tries her own food
This week, Madeline and I collaborated on a short video. Like many chefs, she often doesn't eat every item on the menu, so she wanted to try out eating her...
